Blog.

All the latest news, stories and blogs from the IT@Spectrum team.

Our response to COVID-19

4 November 2020

Throughout COVID-19 we have maintained a series of ‘working from home’ procedures to allow our employees to continue providing services to our valued customers from the safety of their own homes. As a result of this flexibility, and taking into account the most recent Government announcements, we are therefore able to meet the working needs of those staff members who are able to work from home, as well as those whose roles mean that they need to work amongst our customer base.

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AI-enabled web chat can handle a large proportion of straightforward customer requests, while automating the customer identification process to shorten call times and reduce fraud.

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Our Software Support Coordinator Bradley Guiness presents an insight into the vital work our helpdesk team provide for our customers.

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