All the latest news, stories and blogs from the IT@Spectrum team.

Our response to COVID-19

23 September 2020

Throughout COVID-19 we have maintained a series of ‘working from home’ procedures to allow our employees to continue providing services to our valued customers from the safety of their own homes. More recently, after carrying out detailed risk assessments and following a thorough deep-clean, we have now made our offices ‘COVID Secure’, as per the recommendations and guidance from the Government.

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AI-enabled web chat can handle a large proportion of straightforward customer requests, while automating the customer identification process to shorten call times and reduce fraud.

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Our Software Support Coordinator Bradley Guiness presents an insight into the vital work our helpdesk team provide for our customers.

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