Managed Print Contracts: Things aren't always what they seem.

Managed Print Contracts: Things aren't always what they seem

9 November 2017

My role, as Support Director, is to ensure we deliver good value in all we provide and to charge a rate where we can safely maintain our offering throughout the period of the agreement.

Getting this balance right ensures both parties gain good value from the relationship meaning a good partnership is formed, something we have worked hard at for over 35 years now to establish our reputation.

In recent years we have seen some subtle, but nevertheless concerning, changes to some of the agreements being offered in our marketplace - agreements which need some degree of inside knowledge to understand fully. When comparing agreements, it should be clear to a buyer what the true costs are, however, the increasing use of industry terminology and the hiding of some costs in the small print is becoming more prevalent in the industry. The press has also raised fresh concerns particularly relating to the Education sector, where the transparency of agreements was questioned along with the confusing terminology.

 

This practice is often masked by the low 'headline costs' offered, but it can be what's tucked away in the pages which follow that could hurt and confuse the buyer in the long term.

 

If you have a robust policy for reviewing agreements regularly with your suppliers, then it is likely that you will spot unusual billing queries or the odd extra being charged for. However, if you have concerns that your organisation's purchase ledger suggests that the spend is not what you were prepared for, you are not alone and may benefit from having a trusted and experienced industry provider cast their eye over the paperwork to help identify where the extra costs may be coming from.

The budget airlines offer cheap headline ticket charges, however, a cheap flight may only be cheap if you travel without hold luggage, you print your own ticket, sit in a cramped seat, arrive at a remote airport situated many miles from your resort, and take your packed lunch with you!

Understanding the full impact of our buying decisions is a comfortable place to be, you are in control and you understand where your costs can be reduced, and where they may rise if that is necessary for the development of the organisation.

Here at IT@Spectrum, we would welcome anyone to request a review of their current agreements with us if they have any concerns, queries, or disputes with other providers. If it is only to offer an experienced eye on your current situation it will help us shape our development to meet and exceed the needs of buyers throughout the region.


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