Ken began his career at IT@Spectrum in the 1980’s as a service technician, progressing through service management into sales and general management. Ken has a logical, process driven approach to structuring and growing a customer focused, sales led business, and believes that if the IT@Spectrum team know clearly what they are required to do, believe that it’s right, are able to do it and ultimately want to do it, then spectacular results can be achieved.
After joining the team in 2016, Rob became Managing Director in May 2019 and now leads the company in its strategic, operational and organisational processes; managing employee engagement and planning and implementing long-term business strategies to achieve the company's objectives. In his spare time, Rob is a keen musician, Hull City fan and Sunday League footballer, and enjoys spending time with his partner and two children.
Tim has 30 years' industry experience and has been pivotal in the building of the support teams within the business since 1987. As a highly respected industry specialist, Tim works closely with Canon’s UK and European technical development teams. This strong relationship has enabled Tim to both pilot and shape all of Canon’s advanced cloud-based support platforms since 2005. Tim takes the leading role in the recruitment of our younger staff, often through School or College project work. Because of the close links with Colleges and Schools, Tim has become an education representative for regional employers, particularly within the technology sector.
Graham Frankish is joint Sales Director, providing a wealth of knowledge and support to our growing sales team. Graham joined IT@Spectrum in 1994 and in addition to his sales leadership role, he continues to look after the majority of our corporate clients.
Lee has been with IT@Spectrum for 15 years in sales and sales leadership positions. Lee has an abundance of experience advising organisations on how best to manage their print and improve business processes. Lee is in day-to-day control of the sales team with a particular emphasis on the company’s growth strategy.
Director & Business Process Consultant
Aeon quickly progressed to Operations Manager and subsequently to Director after being involved in the Management buyout in 2003. Aeon established the Professional Services function to introduce new products and services, integral in the company’s evolution from document output to document management and now information management specialists.
Katrina joined IT@Spectrum 2004 and gained valuable company knowledge by working in various positions within the Finance and Operational functions. After fully qualifying with the Chartered Institute of Management Accountants, Katrina became Finance Director in May 2017 and now heads our busy finance team.
As a seasoned professional, Ray brings with him over 30 years’ experience in the print industry, running a highly successful business in the North East for the last ten years. Ray has developed a strong client base in the region and his resulting portfolio comprises a number of household names and Ray’s passion for the role sees him take a hands-on approach to customer service in order to exceed day-to-day expectations. Out of hours, Ray is a frustrated Newcastle United fan and enjoys playing taxi driver to his growing family.
Clive joined IT@Spectrum in May 2019 following the acquisition of Principal Corporation’s North East business. He has over 30 years of industry experience in both the manufacturer and dealer network, building the most successful branch in the country during his 12 years with a leading manufacturer, before returning to the dealer network. Clive is very passionate about quality products and customer service and, in his spare time, enjoys a round of golf or two.
Field Support Manager
With an engineering background, Lee takes on the day-to-day management of the support and software helpdesk technicians and deals with all field and helpdesk issues. Lee also coordinates the implementation of any output management projects, ensuring a successful outcome for each client.
Software Support Manager
Jim started his career with IT@Spectrum in 1989 as a service technician progressing through the various grades and then into IT management. Jim was also involved in the formation of our Professional Services function and helped to deliver numerous solutions to customers. With the vast knowledge gained over the years, Jim now manages our Software Support Team and internal IT systems.
Head of Learning & Development
Jane brings a wealth of expertise to the IT@Spectrum team. Formerly Head of Learning & Development at Canon (UK) Ltd, she has worked with the company for many years and runs ‘The Spectrum Faculty,’ our innovative in-house training and development programme.
Professional Services Practice Manager
Josh started his working career with our Professional Services team and has helped shape and evolve the department over the years. In 2018 Josh became our Professional Services Practice Manager and now looks after the overall deployment of our customer’s software solutions.