Customer Support.

Providing peace of mind through industry-leading technical support packages, remote monitoring of equipment and a preventative maintenance service that prevents major problems before they arise, we ensure maximum levels of performance and stocks at all times. On call when you need us - with a fast and effective service.

Average Fix Time

Whilst most competitors quote their response times, here at IT@Spectrum we think it is far more important to talk about how quickly we get you back up and running when you encounter an issue. We therefore target ourselves on reducing the time it takes between you logging a call and the time your machine is fixed. Our average fix time, including remote fixes, is an impressive 3hr 56 minutes.

Total Remote Fixes

A call fixed remotely by the hardware screening team without a field visit needed. This means the fault is resolved more quickly and with the least disruption. The total number of completed remote fixes is 200 in January.

Fleet Size

The number of live machines we currently have active in the field. We have an impressive 3100+ machines in the field which are maintained by our highly skilled engineers and Support team.

Total Number of Prints

Throughout the fleet of devices that IT@Spectrum maintain, we process a massive 16.9 million A4 prints every month!

Customer Satisfaction

Working from our state-of-the-art Support centre, our specialist hardware screening and software support teams are currently working on a 100% Happiness feedback rating from our loyal customers.

Service Contracts.

Our dedicated helpdesk and team of field engineers are always on hand to provide industry-leading maintenance and repairs under our tailored aftersales, service and supports contracts for your hardware and software.

Remote Print Monitoring.

Prevent problems and avoid unnecessary breakdowns and periods of downtime. We’ll monitor your print hardware to ensure any issues are immediately flagged and resolved remotely wherever possible, whilst time-consuming jobs such as checking toner and print levels are handled automatically.

Preventative Maintenance.

IT@Spectrum leads the way in maintenance as we believe prevention is always better than the cure. We are therefore always looking to reduce breakdowns by identifying and resolving potential issues before they occur. With minimal disruption to your organisation, we maintain your equipment using genuine parts and toners to ensure guaranteed quality and reliability in a market now saturated with third-party suppliers and lesser-quality parts and consumables.

Technical Expertise.

With unrivalled support from the tech experts on our software helpdesk, you will benefit from a unique support service where your software queries can be dealt with remotely. Our specialist implementers not only create innovative solutions, but they ensure that, once installed, your software continues to work effectively for your organisation for years to come.

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The Key Benefits.

The knowledge, expertise and experience of IT@Spectrum in respect of Service and Support can bring the following benefits to your organisation:

Proven to be fast and effective

We are monitored by the BSI to ensure that our high standards are continually achieved, supporting a wide range of equipment with an industry-leading average field fix time of just 3 hours and 58 minutes.

Industry leading technical expertise

Our skilled service team are accredited with the latest manufacturer accreditations to professionally repair all of our devices. We were also awarded the highest possible status under Canon's pan-European quality accreditation scheme, demonstrating that our experts are able to provide you with the very best support.

No matter what the job, we’ll have it covered

We manage our customers’ needs proactively and invest heavily in a large consumables and parts inventory to ensure that our engineers have all they need at hand and can repair devices as quickly as possible.

We put your organisation and needs first when planning our work

We take care to schedule our service calls so that our route ensures the maximum speed of call out. Our stats show that our engineers spend 84% of their time is on jobs and only 16% of their time travelling. We know that time is money for our customers.

Too much downtime at your organisation due to unreliable equipment?

Call IT@Spectrum today to discuss our support packages

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