Support.

Providing peace of mind through industry-leading technical support packages, remote monitoring of equipment and a preventative maintenance service that prevents major problems before they arise, we ensure maximum levels of performance and stocks at all times. On call when you need us - with a fast and effective service.

Average Fix Time

The time it takes to complete an issue from the moment a call is logged by a customers. Our Average Fix Time is an impressive 3hr 50min.

Total Remote Fixes

A call fixed remotely by the hardware screening team without a field visit needed. This means the fault is resolved more quickly and with the least disruption. The total number of completed remote fixes is 683 between June 16 - June 17.

Preventative Maintenance Visits

The unscheduled visits to customers to provide a general service and check on the machines to prevent an emergency maintenance visit in the future. The total number of completed preventative maintenance visits is 2023 between June 16 - June 17.

Work/Travel

The percentage of time that our engineers are on site vs the time they are travelling. Our engineers spend 84% of their time working on site with customers and only 16% travelling. This is due to better planning and a good network of engineers in the field who can respond quickly.

Fleet Size

The number of live machines we currently have active in the field. We have an impressive 2000+ machines in the field which are maintained by our highly skilled engineers and Support team.

Service Contracts.

Our dedicated helpdesk and team of field engineers are always on hand to provide industry-leading maintenance and repairs under our tailored aftersales, service and supports contracts for your hardware and software.

Remote Print Monitoring.

Prevent problems and avoid unnecessary breakdowns and periods of downtime. We’ll monitor your print hardware to ensure any issues are immediately flagged and resolved remotely wherever possible, whilst time-consuming jobs such as checking toner and print levels are handled automatically.

Preventative Maintenance.

IT@Spectrum leads the way in maintenance as we believe prevention is always better than the cure. We are therefore always looking to reduce breakdowns by identifying and resolving potential issues before they occur. With minimal disruption to your organisation, we maintain your equipment using genuine parts and toners to ensure guaranteed quality and reliability in a market now saturated with third-party suppliers and lesser-quality parts and consumables.

Technical Expertise.

With unrivalled support from the tech experts on our software helpdesk, you will benefit from a unique support service where your software queries can be dealt with remotely. Our specialist implementers not only create innovative solutions, but they ensure that, once installed, your software continues to work effectively for your organisation for years to come.

The Key Benefits.

The knowledge, expertise and experience of IT@Spectrum in respect of Service and Support can bring the following benefits to your organisation:

Proven to be fast and effective

We are monitored by the BSI to ensure that our high standards are continually achieved, supporting a wide range of equipment with an industry-leading average field fix time of just 3 hours and 58 minutes.

Industry leading technical expertise

Our skilled service team are accredited with the latest manufacturer accreditations to professionally repair all of our devices. We were also awarded the highest possible status under Canon's pan-European quality accreditation scheme, demonstrating that our experts are able to provide you with the very best support.

No matter what the job, we’ll have it covered

We manage our customers’ needs proactively and invest heavily in a large consumables and parts inventory to ensure that our engineers have all they need at hand and can repair devices as quickly as possible.

We put your organisation and needs first when planning our work

We take care to schedule our service calls so that our route ensures the maximum speed of call out. Our stats show that our engineers spend 84% of their time is on jobs and only 16% of their time travelling. We know that time is money for our customers.

How We Work.

We Listen.

At IT@Spectrum we listen to the challenges faced by each of our customers. We identify the issues and problems which need to be overcome to improve efficiencies and reduce costs throughout the workplace.

We Innovate.

Our experts understand that all organisations are unique. Our full audit of your print and information processes ensures that we fully understand your workplace before providing a bespoke package of hardware and software solutions best suited to you.

We Deliver.

We work in partnership with our customers and, for every service we offer, we advise, design, install, train, manage and provide long-term support so that you get the optimum results for your organisation... It’s what makes our award-winning team stand out.

Too much downtime at your organisation due to unreliable equipment?

Call IT@Spectrum today to discuss our support packages

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